Ms Customer feedback that the battery is intermitted not charging, as there's a dented mark on the charging port and customer feedback should be charging port issued.



After troubleshooting, the charging is in working condition, and the technican noticed that battery age is about 4 years and our technican suspect the battery reached the end of lifespan. After further diagnostic and testing, the technician confirmed the battery reached the end of lifespan and replaced the new battery. The replacement of battery sovled the problem.

On the other hand, the technician also noticed a slightly high temperature for the laptop even in the idle situation, the technican inspect the thermal paste physically, it need be replaced as per following image shown.

The technican replaced the thermal paste and monitoring the core temperature, it's working fine now.

Brand : HP
Model : HP ENVY x360 - 13-ag0003au
Aged of Laptop : 4 Years.

Parts Replaced : Battery and Thermal Paste.

To view the technical video here.